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How to maximize productivity using team chat apps?

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Efficient communication and collaboration are crucial for any business striving to achieve maximum productivity. In recent years, team chat apps have emerged as popular tools for teams to communicate and work together in real-time. However, simply having a team chat app is not enough to ensure optimal productivity. Teams need to know how to use these apps effectively and efficiently to streamline communication and avoid distractions.  

In this blog post, we will explore 15 tips to help teams maximize productivity using team chat apps. From setting clear communication guidelines to managing notifications and organizing conversations, these strategies will help teams to communicate more effectively and ultimately achieve better outcomes. 

15 tips to help teams maximize productivity using team chat apps

1. Choose the right chat app 

Choosing the right chat app is crucial to maximizing productivity. These productivity apps should be easy to use, reliable, and meet the needs of your team. Some popular options include Clariti, Slack, and Microsoft Teams. It is also important to consider features such as voice calling, screen sharing, and file sharing. 

2. Set clear communication guidelines 

To ensure effective communication using team chat apps, it is essential to set clear guidelines and expectations for how team members should use the productivity apps. This includes setting guidelines for when to use the chat app, what types of messages are appropriate for chat versus email or phone, and how quickly team members should respond to messages.  

These guidelines should be communicated to all team members to ensure everyone is on the same page. According to a study by McKinsey, organizations that communicate effectively are 2.5 times more likely to be successful than those that don’t. 

3. Organize conversations 

To avoid distractions and keep conversations organized, use threads to group related messages. This makes it easier for team members to find relevant messages and prevents important information from getting lost in a sea of messages. 

4. Restrict the usage of emojis and reactions 

Restricting the usage of emojis and reactions in team chat apps can be a good way to improve productivity for several reasons. While emojis and reactions can add a fun and informal element to communication, excessive use can lead to distractions and unnecessary back-and-forth exchanges. This can lead to team members spending more time chatting rather than completing work tasks.  

Overuse of emojis and reactions can also lead to misinterpretations of messages and decrease clarity of communication. Limiting the use of emojis and reactions can help maintain a professional tone in the workplace, particularly in more formal settings such as customer communications. By setting clear guidelines on the usage of emojis and reactions, teams can maintain focus and minimize distractions, leading to improved productivity. 

5. Customize notifications 

Customizing notifications can help prevent unnecessary distractions. Turn off notifications for channels or threads that are not relevant to your work and customize the frequency and type of notifications for those that are.  

For instance, you can set notifications for channels or threads that require immediate attention, while setting others for less urgent matters. This can help you stay focused on the most important conversations without being overwhelmed by unnecessary notifications. 

6. Set status updates 

Setting a status update can help your team members know when you are available or when you are away from your desk. This can help prevent interruptions and ensure that messages are sent at the most appropriate time. Status updates can also inform your team members about your current workload or availability, which can help them plan their own work accordingly. 

7. Avoid integrations 

Avoiding integrations in team chat apps can improve productivity for several reasons. Integrations can add unnecessary complexity to the chat app, potentially causing confusion and distraction. With too many integrations, team members may spend more time navigating between different apps rather than focusing on their work.  

Integrations can slow down the chat app’s performance and affect its reliability, leading to frustration and decreased productivity. Some integrations may not be necessary or relevant to the team’s specific needs, which can add clutter to the chat app and make it harder to find relevant information. By avoiding unnecessary integrations, teams can keep their chat app streamlined, fast, and effective, leading to improved productivity. 

8. Encourage file sharing 

File sharing through team chat apps can be more efficient than email, as it allows team members to collaborate on documents in real-time. This can save time and ensure that everyone is working on the most up-to-date version of a document. File sharing can also help prevent version control issues that may arise when multiple team members are working on the same document. 

9. Use voice calling 

While chat messages can be great for quick exchanges of information, sometimes it’s more efficient to have a voice call. This can be especially true for complex or sensitive topics that require more explanation than can be conveyed in the text. Voice calling features in team chat apps can be a great alternative to in-person meetings, especially for remote teams.  

Voice calling allows team members to have one-to-one conversations, which can help build trust and facilitate collaboration. It also saves time and money on travel expenses. When using voice calls, make sure to have a clear agenda and any necessary documents or materials prepared in advance to ensure the meeting stays on track. 

10. Archive conversations 

Archiving conversations can help keep your team chat app organized and prevent important information from getting lost. You can archive threads that are no longer relevant to your work, while still having the option to retrieve them if needed in the future. 

11. Set boundaries 

Set boundaries for when you use your team chat app to prevent burnout and ensure that you can disconnect from work when needed. For instance, you can turn off notifications after work hours or on weekends. 

12. Set clear expectations for response times 

When using team chat apps, it’s important to set clear expectations for how quickly team members should respond to messages. This can help prevent misunderstandings and ensure that everyone is on the same page. However, it’s also important to be realistic and considerate of team members’ workloads and schedules.  

According to a survey, 51% of respondents said they feel pressure to respond to work messages outside of work hours. To avoid burnout and promote work-life balance, consider establishing clear boundaries around when team members are expected to be available for chat. 

13. Unified tools and apps 

Using team chat apps through a unified communication platform can improve productivity in several ways. By integrating various communication channels into a single platform, team members can access all relevant information and messages in one place, reducing the need for switching between multiple applications.  
This can save time and minimize distractions. Unified communication platforms often offer advanced features such as voice calling, screen sharing, and document collaboration, allowing teams to work together more effectively and efficiently. By enabling seamless communication and collaboration, unified communication platforms can help teams work more cohesively and achieve better results. Overall, using team chat apps through a unified communication platform can lead to improved productivity and better outcomes. 

14. Use chatbots to automate tasks 

Many team chat apps offer chatbot integrations that can automate common tasks, such as scheduling meetings or sending reminders. By using chatbots, you can free up time for more high-value work and reduce the risk of errors that can occur with manual data entry.  

For example, a study by Accenture found that using chatbots can save businesses up to 20% in customer service costs. When implementing chatbots, make sure to test them thoroughly and provide clear instructions to team members to ensure they are used effectively. 

15. Continuously evaluate and adjust 

It’s important to continuously evaluate your use of team chat apps and adjust as needed. This can involve soliciting feedback from team members, analyzing chat data to identify areas for improvement, and exploring new features and integrations. By being open to feedback and willing to make changes, you can ensure that your team chat app is helping you maximize productivity and achieve your goals. 


Team chat apps can be incredibly powerful tools for maximizing productivity in the workplace. By using these apps to facilitate communication, collaboration, and organization, teams can streamline their workflows, reduce errors, and stay on top of deadlines and priorities.  

Whether it’s using unified apps that all include all communication tools, setting clear expectations for response times, or leveraging chatbots to automate common tasks, there are countless ways to use team chat apps to boost productivity. 

Of course, it’s important to remember that no tool is a silver bullet. To truly maximize productivity using team chat apps, it’s important to be mindful of how and when you use them, and to continuously evaluate and adjust your approach.  

By staying focused on your goals and being open to feedback, you can ensure that your team chat app is helping you achieve your objectives and work more efficiently than ever before. 

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